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Our unique range of programmes delivered by professional trainers with substantial H&SC experience, are relevant, engaging, fun and remain current.

Programmes are structured for convenience, budget and time, with many available in half-day, full day and some can be delivered in the evenings or at weekends.

Our services are used by Public, Health Care, Social Care, Private and Voluntary Sector organisations.

We work closely with clients to develop learning outcomes that match needs and can provide a comprehensive training needs analysis service.


 





 

 


Programmes 2017/18


Influence Change

Mindful Approach To Compassionate Care

Creating Resilience And Wellbeing In The Workforce


Responding To Stress And Anxiety Mindfully

Solution-Focused Dementia Care

Equality Act And Cultivating Best Practice In Staff

Practical Approaches To Race Equality

Disciplinary, Dismissal & Grievance Procedures

Responding To Violence At Work

 





 


 



Leadership And Supervision Skills For Care Managers


Safeguarding Adults


Mental Ill-Health Awareness

Creating Confidence In Carers

Do You Look After Someone?

Person-Centred Care / Working In Partnership


Disability Equality Training


Practical Approach To Diversity In The Workplace

Care Certificate – Underpinning Knowledge Training

 





 

 








Influence Change

The programme provides insight into the challenges of organisational change and practical solutions and tools to help those involved.

Outcomes

  • Understanding the nature of change in organisations
  • Being an insider, not an outsider, in the change process
  • Proactively influencing change in the workplace
  • Identifying challenges in accepting change
  • Seeing change as an opportunity for learning
  • Tools to manage personal and external change
  • Being a change agent for others
  • Making change work

This course is suitable for public sector managers and staff undergoing or facing organisational change.

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Mindful Approach To Compassionate Care

This programme takes care workers through a process of understanding and accepting the importance of compassion, delivering compassionate care service and making compassion a core value of practice.

Outcomes

  • Our understanding of compassion
  • How mindfulness practice helps us become more compassionate
  • What Compassionate Care means to us
  • Valuing ourselves so that we can value others
  • Humanising our care relationships – personally and organisationally
  • Developing practical approaches to compassionate care
  • How compassionate care enhances our personal development and organisational reputation

This course is suitable for anyone who works in the health and care sector responsible for providing direct care.

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Creating Resilience And Wellbeing In The Workforce

This programme develops motivational skills of participants, so that they are better able to re-energise their thinking and practice, and better motivate others. It can be used to stimulate ideas and contribution, improve interpersonal relations and reduce stress.

Outcomes

  • Understanding that we exist in a constant climate of change
  • Examining why some people are resistant to change
  • How to change the way we think, feel and respond
  • Understanding organisational stresses and behaviours
  • Developing ownership and commitment to change
  • Managing negativity and resistance
  • Empowering ourselves and those around us
  • Sustaining positive thinking and being

This course is suitable for managers and staff in the health and care sector

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Responding To Stress And Anxiety Mindfully

This programme takes participants through an in-depth understanding of the causes of stress, and provides practical tools for managing it mindfully.

Outcomes

  • Understanding where stress and anxiety originate
  • Understanding control
  • Creative engagement
  • Developing influence rather than control
  • Using internal resources to manage stress
  • Tools for nurturing and sustaining a healthy stress free life-style

This course is suitable for anyone who works in private or public sector organisations

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Solution-Focused Dementia Care

It equips the worker with knowledge, skills and the ability to provide person centred dementia care.

Outcomes

  • Understand dementia from the clients perspective
  • Understand the changing nature of dementia
  • Developing good communication skills
  • Making accurate assessments
  • Recognising strengths and weakness of clients
  • Creating an enabling environment
  • Creating appropriate activities, engagement and occupation
  • Providing person centred support
  • Building support for ourselves in providing care

This course is suitable for staff, managers and volunteers in the health and care sector responsible for providing direct care

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Equality Act 2010 And Cultivating Best Equality Practice In Staff

This programme provides managers and staff with knowledge, skills and ability to ensure Equality and Diversity become custom and practice in the workplace. It will help organisations meet the legal requirements of the Equality Act 2010.

Outcomes

  • Understand the ubiquitous nature of equality issues
  • Understand organisational liabilities for its employees
  • Identify issues of equality in the workplace
  • Developing practical approaches to equality
  • How to engage with discrimination in the workplace
  • Developing and sustaining best equality practice
  • Meeting the legal requirements of the Equality Framework
  • Linking Equality to other policies and procedures

This programme is for managers and staff of organisations providing any public service in the public and private sectors

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Practical Approaches To Race Equality

Racism remains of significant concern to many organisations. Race discrimination can cost the organisation a lot of time, money and reputational damage. This programme enables participants to prevent and deal with situations arising from race discrimination.

Outcomes

  • Understand what racism is and its impact on all of us
  • Examine how we develop prejudices and stereotypes
  • Understand the impact of direct and indirect discrimination
  • Working in the context of the Equality Act 2010
  • Proactively engaging with race equality issues
  • Identify management and staff responsibilities
  • Preventing allegations of racism destabilising relationships 
  • Developing non-prejudicial custom and practice

This course is suitable for managers and staff in public & private sector organisations who provide public services

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Disciplinary, Dismissal & Grievance Procedures

This programme equips managers and HR professionals with tools and knowledge to ensure best practice in managing grievances and disciplinary issues.

Outcomes

  • Understand the legal requirements around grievance and disciplinary
  • Identify the do’s and don’ts of grievance and disciplinary
  • Informal ways of dealing with issues
  • Understand the importance of recording and evidence gathering
  • Creating an open environment for airing problems or issues
  • Ensuring support systems are in place for staff and managers
  • Informing all employees of their legal rights
  • Learning from our successes and failures

This course is suitable for HR personnel and managers in public and private sector organisations

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Responding To Violence At Work

This programme equips participants with understanding and tools to ensure the potential of violence in the workplace is minimised.
The HSE defines work-related violence as: "any incident in which a person is abused, threatened, or assaulted”.

Outcomes

  • Defining what violence means to us personally and professionally
  • HSE definition of violence and what it means for our organisations
  • Understand the causes and nature of violence in the context of the workplace
  • Learning to recognise early signs of potential violent behaviour
  • Appropriate responses to violence or potential violence
  • Having systems and support mechanisms in place
  • Recording and reporting of violent incidents
  • Understand the role of the organisation in supporting victims of violence

This course is suitable for adult social care staff working in public or private sector organisations providing direct services

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Leadership And Supervision Skills For Care Managers

This programme will enable managers to evaluate their current practice and enhance supervision and leadership skills.

Outcomes

  • Examine and define ‘Supervision and Leadership’
  • Exploring attitude towards supervision and leadership
  • Becoming a good Leader and Supervisor
  • Linking supervision to policies and procedures
  • Develop skills in delegating
  • How to manage the problem employee
  • Managing peers
  • Recording information and evidence gathering

This course is suitable for all people managers and supervisors who are new to managing others and those who have had little or no formal management development

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Safeguarding Adults

This programme equips participants with the skills and a thorough understanding of the accountabilities and responsibilities necessary to ensure best practice in caring for vulnerable adults.

Outcomes

  • Requirements of current legislation relating to safeguarding of vulnerable adults
  • Roles and responsibilities in safeguarding of vulnerable adults
  • Clarification of abuse and its impact on individuals
  • Different forms of abuse, their signs and indicators
  • Challenging abuse where and whenever it occurs
  • Dealing  with peer group pressure
  • Identifying what people want and need to feel safe
  • Principles, procedures and reporting

This course is suitable for all people across the Adult Care Sector working with Vulnerable Adults

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Mental Ill-Health Awareness

This programme provides a broad awareness of mental health and what constitutes best practice in the provision of care for people with mental ill health.

Outcomes
  • Identifying and understanding mental ill health
  • The impact of stress and illness on mental health
  • Identifying signs and indicators of mental illness
  • Identifying common disorders, prevalence, causes and treatment
  • Exploring diversity, social inclusion and mental illness
  • Creating positive mental wellbeing

This course is suitable for anyone in the field of Mental Health and people providing services to those with mental ill health.

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Who Cares For The Carers? - Creating Confidence In Carers

This programme aims to give adult social care workers, who support carers, the skills and knowledge to provide appropriate care.

Outcomes

  • Understanding the emotional impact of caring for a loved one and the impact of ongoing stress on the carer
  • Helping carers to develop coping skills and getting carers to look after their own health and wellbeing
  • How to manage low feelings
  • How to balance care with other commitments
  • Knowing when to seek professional help
  • Build a support network
  • Understand the importance of  clear communication
  • Ensuring they are aware of their rights and what to ask for

This programme is for staff working directly with carers, in the public and private sector, who are responsible for helping carers to support their loved ones

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Do you look after someone? - Carer Assessment Training

This programme, for carers, highlights issues faced by carers, the contribution made by them in caring in the community and understanding the statutory duty local authorities have towards meeting the needs of carers.

Outcomes

  • What is a carer's assessment
  • Key legislation and statutory duties to undertake carers' assessments
  • Knowing your rights
  • Identifying help and support you might need
  • Understanding the purpose and benefits of carrying out a carer's assessments
  • Identifying short, medium and long term support for carers
  • How to filll out a carer's assessment form

This programme is for all care assessment managers and anyone responsible for ensuring the wellbeing of carers.

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Person-Centred Care - Working In Partnership

This programme provides adult health and social care workers, working with carers, the skills to provide person-centred care.

Outcomes

  • What is Person-Centred Care?
  • Person-centred thinking, person-centred planning and person-centred caring
  • Understanding what is important for the person
  • How to listen and learn from your service user/client/resident
  • Building relationships with family and friends
  • Tools needed to be person-centred
  • Giving genuine control and choice
  • Working in partnership with all stakeholders

This programme is for all health and social care staff, working in public and private sector and responsible for delivering care services.

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Disability Equality Training

This programme is designed for public and private sector workers to improve their knowledge, understanding and practice in delivering services to people with disabilities. The programme is based on the social model of disability and links to the requirements of the ‘General Duty’ and ‘Specific Duty’ of the Equality Act 2010.

Outcomes

  • Understand what we mean by Disability Equality
  • Defining disability in the context of the Disability Discrimination Act
  • Working within the context of the ‘social model of disability’
  • Building on current good practice
  • How our practice can meet the requirements of the ‘General Duty’
  • How disability equality impact assessments can demonstrate good practice
  • Building disability excellence in day to day practice

This programme is for managers and staff of organisations providing a public service either in the public or private sectors.

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Practical Approach To Diversity In The Workplace

This programme provides participants with the opportunity to build a solid foundation for developing practical solutions and strategies when engaging with diversity in the workplace.

Outcomes

  • Exploring the meaning of diversity and understanding our own prejudices
  • What are the areas of discrimination covered by legislation
  • Defining discrimination in all its forms
  • Understand how easily prejudice can turn into discrimination.
  • Creating a climate of good relations and practice
  • What to do if we suspect discrimination is occurring
  • Developing practical approaches to diversity management
  • Identifying what support and systems we have in place to assist us in challenging discrimination

This programme is for managers and staff of organisations providing a public service in both the public and private sector.

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Care Certificate - Underpinning Knowledge Training

This programme enables new employees starting a career in the Health and Adult Social Care Sectors to achieve the basic requirement to deliver care in the care sector. This is the standard set by Skills for Care.

Outcomes

New employees will receive in-depth knowledge training of all the topics in the Care Certificate Standard. As part of the programme they will be assessed on each topic to ensure they are able to apply the knowledge in practice. We use knowledge, case studies and discussions to add depth to the learning.

We can also assist organisations in assessing practice by training managers and senior staff on how to conduct observational assessments. 

This programme is suitable for all new employees starting work in the private and public adult care sector. These topics can also be run as refresher programmes for existing care workers.

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